Cynet Systems

Solutions Engineer (BB-4761F)

Gefunden in: Neuvoo CH

Beschreibung:

Job Description:



Onboarding and Delivery:

Design - develops best practice designs on configurations and solutions to meet the technical requirements of a customer’s program and/or deployment.
Deployment – setup, develop, configure, and test all technical assets according to the scope and timelines of the customer’s project plan and program requirements.
Responsible for LE Tag and taglet code development.
Development work with the client’s products and R&D groups to create feature extensions for our brands.
Product Extensions – identify applicable use cases and business needs for client’s capabilities and successfully deploy into customer’s account.
Extensive Technical Product Expertise - on the suite of Client’s solutions and capabilities acting as an SME on all technical solutions and offerings.

Technical Program and Performance management:

Technical Consulting – trusted advisor providing guidance and support on how to apply technical solutions to meet business needs.
Technical Solution Management - Management of customer technical assets, such as APIs, integrations, widgets, and code.
Continuous expansion and introduction of new technical solutions to drive usage, adoption, and value for customer need leveraging the set of client’s product capabilities.
Customer Satisfaction - Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators.
Increase reference ability and look to promote the connection between the customer and the client at all times.
Strategic Initiatives – Supports and drives activities that transform business through technical solutions leadership against key strategic initiatives.
Delivering Best practices – continuous optimization and improvements in developing and sharing best practices and lessons learned for increasing overall program efficiency through the use of technical solutions.

Responsibilities:

BS or BA degree, MBA preferred, or equivalent experience.
3+ years managing the SAAS software solutions within Enterprise client organizations.
Demonstrated Technical leadership and deployment skills.
Proficient understanding of clients Products & Services as well as Digital-based technologies.
Experience developing with APIs SDKs.
3+ years of development experience.
JavaScript (Angular, Node), CSS, HTML.
2+ years of Mobile Development (iOS and/or Android).
Outstanding interpersonal, relationship building skills conducive to team collaboration.
Consistent track record of success and progressive achievement in career to date.
Well-spoken, articulate, and capable of business and technical writing presentations.
Participate in major launches as a cross-functional stakeholder on all accounts.
Actively connect with colleagues, cross-functional team members, and our customers to foster meaningful connections.

Being available and willing to make trips to regional client sites for activities such as:

Discovery account reviews.
Implementation support.
Testing support.
Troubleshooting key issues with technical solutions.

calendar_todayvor 3 Tagen

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