Professional H

Field Support Engineer / Ingenieur (m/w) 100% (BB-F099A)

Gefunden in: Neuvoo Premium CH

We are looking for an experienced Field Support Engineer who will focus on Infrastructure Maintenance and Development to join the team in Solothurn area. This is a contract role until 31.12.2021. The client is looking for an IT generalist who is able to identify the root causes of problems and then delegate their solution to the relevant global team, someone who has worked in a function of 2nd / 3rd level support in a global manufacturing firm, possibly in a regulated environment.

Main challenges:
  • Technical and organizational challenges, (not many direct activities on IT issues and/or implementation)
  • Root cause analysis
  • Stakeholder management (tickets, calls and emails to identify a problem and the right team to solve them)

Main tasks:
  • Overall L2/L3 support for infrastructure systems in a regulated environment (including coordination with 3rd parties vendors)
  • Periodical maintenance of systems
  • Support documentation
  • Incident management (including coordination between various global teams)
  • Change management
  • Maintenance contract management
  • Perform basic analysis, design, implementation and maintenance activities
  • Interface with users to analyze and resolve medium to highly complex issues according to established service level agreements and standard operating procedures
  • Assist in conducting feasibility studies; prepares reports; assists in creating solutions to problems
  • Assist in designing systems that closely adhere to company standards and structures
  • May participate on project teams, develop user interfaces and provide L1 technical support and guidance
  • Provide status reports, progress reports and documentation to department management and business partners
  • Demonstrate an understanding of business partner needs and manage satisfaction relative to deliverable
  • Consistently demonstrate knowledge seeking and sharing behaviors in performing daily work
  • Apply competency models principles, concepts and practices
  • Assist in developing effective methods and logic for standard, customized, and/or complex programs

Your Profile:
  • Bachelor Degree in Mathematics, Engineering, Computer Science or equivalent through experience
  • Around 5 years of experience in a similar role
  • Proven track of record in Infrastructure Maintenance and Development
  • Ability to show dynamism in a collaborative environment and to coach younger colleagues
  • Broad exposure to work in a regulated manufacturing environment
  • Open minded approach with stakeholder management skills
  • Some flexibility in working hours is required (occasional over-time or weekend/holiday work)
  • Strong tracking, coordination and project planning skills
  • Ability to identify and implement process and/or application improvements
  • Strong analytical and problem-solving skills
  • Ability to work on multiple simultaneous tasks with limited supervision
  • Quick learner, motivated self-starter
  • Excellent customer service, interpersonal, communication and team collaboration skills
  • Able to follow change management procedures and internal guidelines
  • German and English spoken and written

Additional Information:
  • Start date: asap
  • End date: 31.12.2021
  • Location: Solothurn area
  • Workload: 100%

Please apply directly online by clicking on "Apply Now".

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