Mitarbeiter (M/w/d) Customer Service - Salon - Baar, Schweiz - Kao Corporation

Kao Corporation

Geprüftes Unternehmen

Baar, Schweiz

vor 2 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high-quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet.

We never compromise on quality and craft our products with care for the consumer and the environment.

As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World ́s Most Ethical Companies since 16 consecutive years.

Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation, and treating each other with trust and respect.

The Role:

As the Customer Service representative, you will be taking calls and also actively calling customers in between (extended) sales visits to support customers and taking orders.

In addition, you will be the backoffice back-up for sales in case of absence due to sick-leave, holidays or open positions.

This is a full-time, permanent position based in Baar.

What You Will Do:

Customer support and order taking on the phone
Cross

- and Upselling where appropriate whilst taking telephone orders

Provide a consultative service to customers by offering promotions and ideas for sellthrough
Maintain relationships with customers that not have bought with their sales person
Customer Service and Logistics Management
Webshop/Portal support for customers. Focused on setting up customers to use the webshop, answering customers questions and supplying support. Important is to drive usage of the webshop among all customers.
Serving as replacement whenever Sales is not able to visit the customer.
Inbox Management
Processing of inquiries
Assignment of tasks to departments

What You Need:

Commercial education or comparable education
23 years Customer Service and/or Sales experience
Experience SAP User
Experienced user in the MS Office
Very good knowledge in German verbal & written
Good knowledge in Business English verbal & written
Knowledge of French is a plus
Strong communication & negotiation skills
Extremely customer oriented with a "can do" attitude
Teamplayer & technically versed
Excellent selforganized & able to work highly independently

How we work:

Having been selected among the World ́s Most Ethical Companies for 16 consecutive years, we are a company with a purpose and strong corporate values.

We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer:

A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results.

At Kao your voice will be heard. Your opinion really counts.

We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.