Parts Coordinator - Frauenfeld, Schweiz - Wärtsilä
Beschreibung
Parts Coordinator:
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future.
With the world's widest portfolio and service network, we - Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers.
The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world's most efficient mode of transportation and that approximately 90% of world trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.
We are always on the lookout for a talent with a growth mindset - are you the one?
We are looking for a
Parts Coordinator with a main responsibility in serving our internal and external customers with handling and coordinating quotations, orders, and deliveries of Internal and External customers.
Your role and responsibilities
As a Parts Coordinator,
your responsibilities will include:
- Support Project and Contract Management by taking responsibility for daily customer interactions.
- Handle and coordinate quotes and orders according to working procedures, guidelines, and local requirements.
- Ensure the highest level of quality and response time for quotes and orders.
- Actively follow up quotes with customers before they expire providing feedback to sales teams and support with followups on the order book with the sales team.
- Follow up and communicate parts delivery information accordingly in a timely manner to customers.
- Maintain and develop knowledge of customerspecific solutions and needs.
- Clarifying technical identification with parts sales engineering.
- Quality of the documents, making sure the correct parts are sold to the right price and at the right time and location.
- Creating reporting.
Requirements for the position
- Experience in customer service, both internal and external.
- Parts coordinationrelated experience.
- High attention to detail with a methodical and practical approach to problemsolving.
- Experience working with SAP.
- Excellent communication skills and fluency in the English language, both verbal and written. German is a plus.
- IT proficient, particularly within Microsoft Office Suite.
- A solutionorientated mindset with a proactive approach to problemsolving.
- Selfmotivation and reliability, taking responsibility for your actions and aiming for quality.
- Excellent interpersonal skills, with the ability to build strong internal customer relationships that enhance the customer experience.
- A flexible approach to work and a quick learning ability.
- Eagerness to understand processes, reevaluate, and adopt new methods where applicable.
- Team player attitude.
Why you and us?
You are valued - as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.
Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities - so you can develop beyond your potential.
You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.
Contact & next steps
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
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