Store Manager - Gstaad, Schweiz - Gi Group AG

Beschreibung

The Store Manager is a luxury industry professional who has the ability to develop customers brand loyalty, particularly within Top Clients and VIPs, in order to reach the assigned objectives.

• Reflects corporate image in terms of standing and ensures that the Staff is also aligned to the Brand' s DNA
• Demonstrates sales leadership for staff by playing an active role on the selling floor, and supervises the staff sales performance to ensure customer satisfaction and that the qualitative standards required by our brand are maintained
• Optimizes global sales performance always raising the bar of the customer service standards, working for the continuous development of the staff product knowledge and selling skills
• Monitors constantly the staff sales performance through the KPIs model, establishing and implementing specific action plans in cooperation with the Area Manager, in order to improve sales
• Is able to analyze general market context and to propose improvement measures accordingly: has sufficient hindsight and knowledge of market trends and competitors to analyze and identify business opportunities/initiatives to improve sales, promotes new products, in line with overall company objectives and policies
• Maintains excellent customer relationships and ensures high levels of client satisfaction
• Drives the team to deliver the highest degree of customer service by playing an active role on the sales floor, coaching the team members and ensuring that they have the proper skills to handle every type of customer service situations, fostering the clients loyalty to the brand
• Ensures that all critical situations connected with the overall sales process and all customer complaints are dealt with and settled
• Ensures that the network of external relations is expanded and that relations with traditional partners and prestigious people are maintained in order to promote customer loyalty, especially with Top Clients and VIPs, always liaising with the Area Manager

• Relevant previous work experience in a luxury boutique
• Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills
• Passion and high motivation for Luxury and the brand
• Deep knowledge of the clothing and luxury history