Head of Cloud Operations and Service Desk - Zurich, Schweiz - Nigel Frank International Limited

Nigel Frank International Limited
Nigel Frank International Limited
Geprüftes Unternehmen
Zurich, Schweiz

vor 1 Woche

Lena Schneider

Geschrieben von:

Lena Schneider

beBee Recruiter
Beschreibung
new

  • Ref: GS023927_
Head of Cloud Operations and Service Desk


Switzerland

  • Up to CHF 140,000 CHF
  • Project Manager Role
  • Skills: Microsoft 365, Azure, Cisco, Migration, Microsoft Engineer, Active Directory, Documentation, ISO27001
  • Level: Senior
Job description


Head of Cloud Operations and Service Desk
GS023927_

  • Please note: Only dossiers with a valid EU passport/citizenship will be considered for this position *
  • Role & Responsibilities
  • Communicate effectively with customers and internal stakeholders to ensure prompt resolution of issues and alignment with business objectives.
  • Lead internal projects related to cloud operations and service desk management, driving efficiency and excellence.
  • Take a handson approach to IT operations, demonstrating strong technical proficiency in Microsoft products and services for both small and large businesses.
  • Manage ticketing systems, documentation, and ensure compliance with relevant standards and regulations, such as ISO 27001 and ITIL.
  • Maintain flexibility in working hours to accommodate Swiss German, German, and Englishspeaking stakeholders.
  • Bachelor's degree preferred, with practical experience highly valued.
  • Familiarity with cloud computing, ISO 27001, IT service management, and ITIL advantageous.
Skills & Qualifications- Hands-on experience in small business environments, particularly with Microsoft technologies.

  • Strong business acumen with a customeroriented mindset.
  • Proactive approach with excellent organizational and problemsolving skills.
  • Ability to lead teams and drive business improvement initiatives.

Notable Traits:

  • Initiative and proactive planning.
  • Effective organization and leadership skills.
  • Businessfocused mindset with a talent for problemsolving.
  • Flexibility and adaptability to diverse tasks and challenges.

Exclusions:

  • Not seeking individuals solely focused on maintenance or administrative tasks.
  • Emphasis on selfdriven improvement and innovation, rather than delegation of responsibilities.

Benefits:


  • Comprehensive benefits package offered, Flexible work arrangements (potentially up to 90%)
  • Home office (up to 3 days per week)
  • Further trainings provided
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