Genesys Engineer - Zürich, Schweiz - Epam

Beschreibung

Description

ABOUT THE ROLE

Are you a talented Genesys Engineer with a strong technical acumen and a broad understanding of Genesys solutions? Are you experienced in integrating Genesys into large-scale, global enterprise environments, including telephony system replacement projects? If this describes you, then we want you to join our growing team in Zürich, Switzerland As a Genesys Engineer at EPAM, you will collaborate with a dynamic group of developers to solve complex problems and deliver impactful tech solutions for our prestigious banking client.

At EPAM, we believe that our people are the key to our success. That's why we are committed to fostering an environment that supports personal and professional growth. If you're looking for a company where you can truly thrive, consider a career with EPAM. Connect with a recruiter today and see how we can help you achieve your goals.

What you will do

Configure and integrate the Genesys voice platform to meet client requirements

Create technical specification documents and develop source code to deliver customized solutions

Prepare unit tests, integration test plans, and manage releases

Take ownership of system integrations, as well as the maintenance and support of contact center components

Utilize your expertise in historical and real-time reporting to provide valuable insights

Requirements

As a subject matter expert, possess at least 3-5 years of experience with Genesys Engage on-prem

Have a solid understanding of Genesys version 8.x, Genesys SIP Server, and GVP. Integration experience with Cisco TServer is a plus. Familiarity with IRD Routing Strategy development for voice and async channels such as email

Possess knowledge of UNIX/Linux system administration

Familiarity with eServices and/or iWD is highly desired

Have experience with Genesys Orchestration Server, Genesys Rules Engine, Workspace Desktop Edition, and Workforce Optimization

Demonstrate a strong understanding of architecture, design solutions, security principles, and network/communications platforms

Proficiency in Java and J2EE programming is a plus

German language skills are a significant advantage

We Offer

Competitive compensation depending on experience and skills

Knowledge-sharing across EPAM's global Tech Communities

Unlimited access to LinkedIn learning solutions

Relocation support as per EPAM relocation policies

EPAM Community with regular corporate and social events

Career growth, performance and compensation reviews

EPAM Employee Stock Purchase Plan (ESPP) (subject to certain eligibility requirements)

EPAM Switzerland was named a Top Company , & by Kununu for its people centric culture built on life-long learning

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

Additional

Please note that any offers will be subject to appropriate background checks

We do not accept CVs from recruiting or staffing agencies

For this position, we are able to consider applications from the following: Swiss nationals EU/EFTA nationals Third-country nationals based in Switzerland with an appropriate work permit Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits