Customer Service Coordinator - Morges, Schweiz - Biosensors International

Beschreibung

• Manage the information flow related to the processing of customer orders and invoicing (incl. the maintenance price, returns, and credit memos).
• Manage the preparation of necessary documentation for the efficient, costeffective, and lawful execution of necessary activities, including shipping, commercial invoices, etc.
• Execute the customer data creation in SAP supporting the team in the creation of approved Customer Master Structures
• Provide guidance to the warehouse to ensure effective and timely execution of sales orders and ensure customers are informed regularly regarding product availability issues.
• Manage consignment in storage locations to maintain a balance between product availability and working capital exposure.

• Run backorder and stock reports as well as other Sales Reports used on a daily basis.
• Analyze Product Availability gaps and report them to BESA Supply Chain.
• Analyze consignment stock positions to offer replenishment options.

• Support the local country tender management process by updating/translating documentation and managing alerts for published Tenders.

• Use all appropriate measurement tools that are necessary to monitor full conformity of service delivered; propose preventive actions to avoid nonconformity.

• Support other teams in case of discrepancies and information alignment (Finance, Mktg, Regulatory, Sales Ops, and Sales)

• Export Order To Invoice experience (minimum 2 years)
• Excellent coordination and organization skills
• Analytical & data mining skills with an eye for detail
• Ability to work under pressure and tight timelines
• Excellent communication skills (verbal, written, and listening)
• Excellent knowledge of English and German. Another European language is a plus.
• Computer literate with excellent MS Office and SAP skills
• Quality Mindset with a strong desire to document and improve processes.

• Montag bis Freitag