Business Services Lead - Fribourg, Schweiz - World Economic Forum LLC

World Economic Forum LLC

Geprüftes Unternehmen

Fribourg, Schweiz

vor 1 Woche

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Why we are recruiting

The Forum's 'Business Services' is a central unit that supports the engagement journey of over 800 global and regional organisations across industries.

We are currently seeking a Lead who will be responsible for supporting the Business Services team on strategic transformation and data analytics.

Reporting Lines & Interactions

The Business Services Lead will oversee the quality and consistency of business engagement, navigating across and interacting with multiple teams internally, including Platforms and Centres, Digital and IT, Participants and Events Services, Contracts and Finance, as well as Marketing and Communications.

The role will entail interactions with the business community and leadership teams. The Business Services Lead will report to the Head of Business Services.

Breakdown of main responsibilities

Act as key point of contact on business engagement experience for internal and external stakeholders
Proactively develop strategies for data analytics on an ongoing basis; use stakeholder feedback to continuously measure performance and share results
Build narratives and communicate insights to leadership for strategic decision making; make evidencebased recommendations on value proposition and process optimization
Create compelling and tailored content to convey complex ideas in a simple and clear manner; use data visualization techniques to present information
Drive consistency across established and new key communities (Csuite, Partner Representatives, Global/Regional Groups )
Implement automation 'by design' across tools and platforms, towards increased selfservicing and leaner user experience (eg Business Services Inbox)
Leverage digital tools and platforms to Improve internal and external communications in a streamlined and consistent way across teams
Identify and implement solutions to improve the operational efficiency of the team
Line manage 12 team members; be responsible for their day to day performance as well as overall career development plans
Contribution to improving partner engagement and experience
Service excellence in proactively managing requests, making recommendations, and interacting with internal and external stakeholders, including Senior Leadership
Contribution to operation efficiency of the team, including level of support in making the best use of digital tools and effectiveness in Forum processes
Project leadership: individual leadership on managing on specific ('ondemand') project delivery such as process and tools improvement, business intelligence/information management, change management

Preferred Requirements and Experience

Bachelor's degree; Advanced University degree preferred; project management and/or business intelligence certification is a plus
Approximately 8+ years of experience in large scale project management, change management, consulting, and digital transformation, in a demanding professional environment
Successful track record of delivering superior customer service and partner relationships
Experience in use of data analytics and reporting to drive performance and change management; proven ability to build narratives and deliver insights from data sets
Previous experience managing teams and overseeing career development plans
Comfortable navigating ambiguity and complexity, while delivering measurable results on time
Excellent verbal communication skills, including the ability to communicate with and manage expectations of leadership with confidence

Why work at the Forum:

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action.

Join us and become a driver for positive change