Lead Data and Analytics Support - Geneve, Schweiz - The Global Fund

The Global Fund

Geprüftes Unternehmen

Geneve, Schweiz

vor 2 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

They will facilitate successful delivery and deployment of specific projects, ensure quality transition to support teams. They should ensure systems are optimally used by the end users through proper change management.

They will be responsible for defining and ensuring compliance with SLAs.

The systems include, but not limited to DataHub, Corporate DataWarehouse, Corporate Dashboards and other Analytical artifacts, and all other data and analytics systems delivered by the Data Services and Analytics Services teams.

The Lead Data Support also acts as a partner in the alignment of the IT strategy, architecture and IT product lifecycle with the Business & IT needs and goals.

The person in this role will bring expertise in vendor management, systems architecture, solution design, infrastructure, security and knowledge of trends in the technology marketplace.

Key Responsibilities

As the Lead Data and Analytics Support, they will:

Ensure systems stability including the transition to new enhancements introduced and integration to other systems.
Monitor workflow processes, troubleshooting, setup and performance.

Manage regular feedback with the IT Solutions Delivery Teams and Product vendors to ensure system functionality and resolution of issues within agreed SLA. Manage, coordinate and work with product vendor support teams for any production issues. Guide the IT Solutions Delivery and Application Support teams on any systems related issues. Prepare weekly and monthly reports for review by the Data Services and Analytics Services Managers, that will include elements like incidents, changes, emergency changes, SLAs on tickets/uptimes etc, overview of P1 issues, risks & mitigations, audit compliance status etc. Act as key liaison from IT for annual external IT audits. Verify and conduct sanity checking of new system releases including the test and signoff of essential configurations an custom developments. Plan, test and deploy Application /Database upgrades and patches by working closely with the IT Solution Delivery teams Team Leads and IT Business Partners. Manage and monitor refresh/ cloning/ patching/ upgrade of environments in a planned and structured manner ensuring that the system remains fully operational.
Subject to change by the Executive Director at any time at their sole discretion._

Qualifications:

Essential:
Advanced University Degree in information systems management, computer, engineering or a related field or an equivalent and relevant work experience Microsoft SQL applied to data warehousing Informatica PowerCenter Informatica Data Quality (IDQ) Dell Boomi Tableau R / Python Microsoft Azure Data Environment (ADF, ADL, DataBricks, DevOps ) ITIL v3 Certification or equivalent experience

Desirable:
Accreditation in a recognized project management methodology such as PMI / Prince2

Experience

Essential:
Extensive experience in the technology and infrastructure area including several years designing and delivering endtoend support services; Extensive experience with successful vendor management, including experience in developing Service Level Agreements; Experience in functional and technical analysis of issues with understanding of functional implications and impacts; Experience in triaging incidents and issues; Experience in dealing with business teams and IT teams to manage expectations, propose improvements to the systems related to configurations/ administration and daytoday operations; Prior experience in working with virtual teams; Experience in data management systems;

Desirable:

Experience in one or more functional areas (like Finance, Sourcing, Grant Management, etc);
Experience with international financial services organizations;
Experience with international/nonprofit organizations.

Competencies

Languages:
An excellent knowledge of English and preferably a good working knowledge of French. Knowledge of other languages would be an asset.

Organizational Competencies:
Global Fund awareness and mindset Service orientation Drive for results Collaboration Interaction Adaptability

Functional Competencies:
IT Analytical Business Due Diligence Project Management Negotiations

The Global Fund recruits toptier talent for our open positions, in support of our mission to end AIDS, tuberculosis and malaria as epidemics.

Global Fund Careers

recruitment system.

More information on working at the Global Fund is available on the

Careers

section of our main website.

Job Posting End Date

24 July 2023