Ylli Hazizi

As a Junior Software Developer and Economist, I thrive in fast-paced environments and am able to maintain good concentration even under pressure. I possess excellent communication skills and work collaboratively with others to find fast, efficient, and effective solutions to problems. I am highly determined to achieve my goals and am committed to delivering exceptional results.

• SEPTEMBER 2022 – MAY 2023 
  Crew member at McDonald's Restaurant Löwenstrasse, Zürich. 
  Providing excellent customer service to all patrons Maintaining a clean and organized restaurant environment Preparing food orders accurately and efficiently.
• November 2017 - March 2022 Costumer service specialist, Teleperformance, Tirana
   Provided chat customer service for Amazon, Sky TV, Now TV, and Zalando, ensuring a positive and hasslefree customer experience Resolved any customer complaints in a professional and pleasant manner.
• October 2016 - November 2017 Costumer service specialist, Selecta, Tirana.
   Provided after-sales service, billing, and technical advice for Mediaset Premium customers.
•  July 2015 - October 2016 Dealer Support, IDS, Tirana.
   Provided sales support, after-sales, and technical consultancy for H3G telephone company shopkeepers

• October 2017 - March 2019 Master's Degree in Banking and Finance, Albanian University Tirana, Albania 
•  October 2013 - July 2016 Bachelor's Degree in Business Informatics, Agricultural University of Tirana Tirana, Albania