Tiago Soares

Passionate, adaptable, and results-driven IT professional with an exceptional track record in the industry, I'm Tiago Soares. I am multilingual, with fluency in French, English, German, and Portuguese, which has greatly enhanced my ability to work in diverse teams and multicultural environments. I have gained considerable experience in providing IT support and developing solutions for renowned organizations like JPMorgan Chase & Co, Gavi, EHC Morges, and Cargill, among others.

My interest lies in leveraging my unique blend of technical and soft skills to enhance user experience and drive business growth. With my technical expertise in EasyVista, Zendesk, SNow, Citrix, Windows Server, and particularly in PHP, MySQL, and React.js, I have developed and implemented numerous successful web applications. I am comfortable working with both legacy and contemporary technologies and excel in quickly learning new tools and systems.

I have a knack for problem-solving and love the thrill of transforming complex tasks into intuitive solutions. My experiences have honed my ability to deliver effective technical support under pressure and in fast-paced environments. I pride myself on being a quick learner, patient, empathic, calm, and a team player.

In addition to my technical competencies, my experience as a FullStack Developer for TrouveTonProf has exposed me to the intricacies of client-side application development. I proficiently utilized React.js, ES6, and Axios for frontend application development, effectively improving the platform's usability and efficiency. My understanding of frontend frameworks, especially React.js, has equipped me with the skills to create engaging and responsive user interfaces.

When I am not tinkering with code, you can find me pursuing my passion for fitness, climbing, and reading. I am also an ardent explorer and continuously look forward to learning new things.

I am excited to bring my technical abilities and can-do attitude to challenging roles that encourage growth, innovation, and user satisfaction.

With a comprehensive background in IT and a specific focus on front-end development and IT support, I have developed a unique skill set that enables me to provide high-quality service in a variety of environments.

Starting my professional journey in the Swiss Armed Forces as an Informatics Pioneer, I learned the importance of teamwork and operating under high pressure. This experience laid a solid foundation for me to take on more complex roles.

As a FullStack Developer at TrouveTonProf, I built an entire platform from the ground up, utilizing my expertise in React.js, ES6, PHP, and SQL. This project not only showcased my technical skills but also demonstrated my ability to take initiative and drive a project to completion.

My time at Bechtle allowed me to explore the other side of IT – support and customer service. I had the opportunity to work on a pilot project where I guided the user transition to full mobility for approximately 350 employees. This role required an exceptional understanding of user requirements, problem-solving abilities, and excellent communication skills, all of which I could successfully deliver.

Subsequently, my work experience at organizations like Cargill, EHC Morges, and JPMorgan Chase & Co honed my skills in various aspects of IT support, such as troubleshooting, ticket management, and providing remote support for large user bases. Each role introduced unique challenges and enabled me to gain valuable experience in different IT environments, further strengthening my proficiency in diverse tech stacks, including Zendesk, EasyVista, SNow, SCCM, and Citrix, among others.

Overall, my strong technical skills, combined with my proven ability to provide top-tier customer support, make me an ideal candidate for roles requiring an experienced IT professional who can not only understand and resolve complex technical issues but also communicate effectively with users to improve their experience and productivity.

As a passionate IT professional with a deep-rooted interest in computer science, I bring a wealth of technical skills and experience to the table. My educational journey began with a CFC in Computer Science from CFPT Informatique. This course not only provided me with a thorough understanding of the principles of computer science but also exposed me to practical applications in development, networking, and infrastructure.

During my career, I've had the opportunity to work with several software systems and tools, including EasyVista, Zendesk, SNow, Citrix, Windows Server, PHP, MySQL, and React.js. My proficiency in these has been continually reinforced and expanded upon through on-the-job experiences across various organizations, enhancing my abilities to provide comprehensive IT support and solve complex technical issues.

One of my most valuable experiences was my role as an Informatics Pioneer with the Swiss Armed Forces. Here, I specialized in hardware installation and became adept at managing Windows Server 2008. The technical training I received during this time significantly boosted my server management skills and overall technical acumen.

I pride myself on my adaptability and eagerness to learn. Over the years, I've shown a propensity to quickly understand and master new software systems and tools. Moreover, my ability to effectively collaborate with teams and my commitment to improving processes and systems demonstrate my dedication and value as an IT professional.

If you're seeking a technically competent, flexible, and dedicated IT professional who is constantly striving for excellence, I could be the right fit for your team.