Salim Elbahja

15+ years providing IT support for Windows (XP, 7 to 10, up to windows server 2016 and up office 365) Citrix (more. on client-side), POS, systems virtual machines, SAP environment and user management services (active directory, distribution list, share email).

I would describe myself as a business focus, customer focus, solution focus, Senior IT technician in infrastructure.

Achievements include participating in a Windows migration, supporting up to 1,000 staff (in 10 departments) and 1 offshore service provider. Sectors: hospitality (6+ years) , 2+ years within a manufacturing environment (Zimmer Biomet), telecom (3 yrs), FMCG (3 yrs),, medical devices (2 yrs). Employers/contracts: Swisscom (through The Beecompany AG), Nestlé (through Bechtle AG, ITS SA), FRHI Hotels & Resorts (now part of AccorHotels), Huawei Technologies Switzerland AG; currently engaged by Dolder Hotel AG. Trilingual (English, French, German).

Salim Elbahja 

8700 Küsnacht, Switzerland

Languages: English, German, French

Nationality: Swiss

Senior IT Technician │ IT/Tech Solutions Advisor │ Project Management Support/Coordinator (Infrastructure, Windows & Software) (Ge, Eng, Fr)

• 12+ years’ providing IT support for Windows client and server, Citrix (client), Office 365, POS systems (Micros, Matrix) virtual machines and user management services (active directory, share email)
• 7+ years’ supporting major IT and business projects
• IT infrastructure background (cloud, virtualization, security and network services)
• Achievements include participating in a Windows migration, supporting up to 1,000 staff and 1 offshore service provider 
• Sectors: FMCG (2.5 yrs), hospitality (5.5 yrs), medical devices (2 yrs), telecom (3 yrs)
• Trained in PRINCE2 and completing PM training; knowledge of change management, ITIL, and of ticket Systems (Easyvista, HP Asset Manager, Remedy, Service Now, Topdesk, Zohodesk, Solarwins/Samanage)
• Employers and contracts through 3rd parties: Swisscom, Nestlé, FRHI, Huawei Technologies, Zimmer Biomet, Dolder Hotel AG, Aman Group Sarl

Core areas of expertise

IT Infrastructure Support (Customers & End-Users): Bug Triage & Resolution • Bug Reports • Customer Insights • Feature Requests • Issue / Problem Management • Process Improvements • SLA • Ticket Management • VIP Support

IT Infrastructure Assets: Administration Server • Aruba • Azure • Citrix • Cloud • Computer System Validation • Cyber Security • Data Centers • Distribution Software • HP Asset Management • Matrix (POS) • Mobile Phones • New System Implementations • Office Relocations • Printers • SCCM Client • System Migrations • Teams/Zoom/Voice/Video • Virtualization • VMware • Windows Migration 

Client/User Management:Access Management • Change Requests • End-User Services 

Project Management Support:  Best Practice Approaches •Coaching • ITIL Processes • Project Coordination • Project Implementations • Project Plans • Training • Vendor Management• Smartsheet • Monday

01/2022-11/2022 , IT project coordinator, Aman Group Sarl, Baar, Switzerland, 01/2022-11/2022

• Global IT project coordination
  • New opening of Aman New York 2022, Office moves 2022, Payment Card Industry Data Security Standard project (PCI), Concur travel agency project, IT project coordination for Amenjena
  • New project management tool (Smartsheet and Monday)
    • Support of implementation for pre-opening, 
    • User management of the tool
  • POS roll out, design projects (confidential)
  • Part of different meetings: Data Team, vendor for our new property and new brand
• Global Software, hardware and license management (Capex, purchase, invoice, license)
• VIP IT support, Global IT support for Zug, London, Singapore, Colombo, US remote colleagues: Azure desktop, office 365 (SharePoint, Teams, email, Microsoft Planner), Metacompliance training coordination (cybersecurity training, data protection, PCI), Minecast, google workspace, dell, Lenovo, mac and iPhone. Transition to external helpdesk.

08/2019-12/2021, IT System Engineer, Dolder Hotel AG, Zurich, Switzerland

• Software, packaging and distribution with Netkey 
• Provide IT infrastructure support and PRTG network monitoring (Ge, Eng, Fr)
• Guest in-room technology support (IP TV, IP phone, iPad (in-room control) and Aruba access point) including VIP support for special demand for Event or VIP Guest

05/2017-07/2019,IT Support Analyst Zimmer Biomet (medical devices),

• Provided infrastructure support and end-user services (Ge, Eng, Fr) on the Winterthur manufacturing systems and Lab to the EMEA HQ (1,300 staff)
• Provided business support: software, mobile/IOS and printer support
• IT support for laboratory with CSV PC (included white room and other restricted area)
• Ensured continuous optimization of functionality, processes and patching
• Supported Windows 10 migration and other projects, working with the IT BRM Manager, the computer system validation team and global infrastructure and service providers

02-04/2017, IT Consultant, Huawei Technologies Switzerland AG, Zurich, Switzerland,(Temporary)

04/2014-12/2016, Infrastructure Analyst, FRHI Regional Office (AccorHotels), Zurich, Switzerland

• Provided IT Infrastructure support for 3 offices (Zurich, Frankfurt, London), acting as on-site contact for the regional data center
• Maintained the conference room (projectors, screens, cabling, Skype voice/video) 
• Managed 3 key suppliers and service partners

05/2011-12/2013End-User Support, Bechtle AG and ITS SA (client: Nestlé), Switzerland 

• Provided end-user support as an external contractor at Nestlé Nespresso SA HQ, Lausanne.  (2011-2012), at the Nestlé PTC, Orbe (2011-2012) and at Nestlé’s Switzerland and the PTC, Konolfingen (2013)
• In all roles, provided Level 2 Windows & migration, HP Printer and asset management support to up to 1,000 staff and VIP support to up to 15 Senior Executives (onsite, remote) and evaluated and ensured hardware and software compatibility

05/2007-08/2010, Helpdesk Agent then Technical Specialist Assistant, Swisscom AG (through TheBeecompany AG)

08/2005-06/2006, Assistant IT Manager | Level 1 to 3 Support, Lycée Cantonal du Jura, (internship)

2007-2009, Certified ICT Specialist, A Federal Diploma of Professional Education & Training

Informatique de gestion development et formation (IDEC)

Studied the design, implementation & testing of a QA system to ensure data and system security, system evaluations, project management and business process analysis

2001-2005, Federal VET Diploma with Option IT │ Federal Vocational Baccalaureate

Ecole de Commerce de Delémont │ Trade School