Ranielle Ara Cruz

Grüezi! I just moved here in Schweiz and I am looking for work that is in line with my past experiences though I am also open to new opportunities in other fields especially right now that I am new to this country. I want to have a job to expose myself to the Swiss culture and of course, to also learn the German language. Ich spreche ein bisschen Deutsch und I plan to broaden my knowledge of the language once I got a job to support myself.

I have more than 4 years of experience in customer service. I am a fast learner, can multitask, and can be independent. And of course, my goal is to always create a positive experience for customers. 

I was a content moderator for almost 2 years in one of the famous social media app, I score political contents while enforcing clients' policies to have political transparency, and for the users to have a bias-free online environment.

Content Moderator - Taskus Philippines
Aug 2020 - Aug 2022 
Offers support to customers through phone who have questions, concerns or confusions around a particular product, tracks and refunds orders when necessary

Customer Service Representative - Alorica Philippines
Oct 2019 - Feb 2020
Offers support to customers through phone who have questions, concerns or confusions around a particular product, tracks and refunds orders when necessary

Digital Product Associate
June 2015 - Jan 2019
Handles website changes while speaking with customers through phone, addresses customers concerns regarding their website, replies to customers email, etc.

Miriam College

Bachelor of Applied Arts Major in Visual Design