Oracle Février 2012 - Mars 2016Global Client Advisor – Alcatel-Lucent (Telecoms), SGS (Professional Services) & Roche (Life Sciences) Key Accounts
o Strategic role that brought thought leadership to client’s Innovation and Transformation initiatives, generated net new
demand for Oracle capabilities, federated resources of virtual teams. Targets achievements between 99% and 124%.
o Led Advisory Services with client Senior Executives/CxO positioning Oracle as a strategic partner on long term
relationships. Won the One BI Financial Transformation, CX Journey and started building Strategic Partnership on IoT.
o Engaged in on premises/Cloud Services including Analytics, Big Data, BI, Customer eXperience, IoT (Internet of Things),
M2M, Mobility, Network Functions Virtualization, Patient Centricity, Real World Data, Software Defined Networks,…
Global Client Service Manager
Stefanini Tech Team Novembre 2010 - Janvier 2010Global Client Service Manager – Philip Morris International (Tobacco) & Firmenich (Fragrances & Flavors)
o Worldwide client service management, sales, business development strategy and 6M$ P&L responsibility for IT Service
Management (Outsourcing) services. Management of teams delivering services to customers (up to 100 people) on site or
at shared service centers, in CH, FR, PL and RO, towards “Shift Left” to increase first call resolution and decrease costs.
OSS Business Manager, Vodafone Group
Hewlett-Packard Avril 2002 - Mars 2010o Worldwide sales business development strategy, program management responsibility for Service Management solutions for
20 Vodafone countries: 25M$ in 2004 to 50M$ in 2008 (570M$-270M$ 98-133% of targets). Managed Strategic Partners.
o Organized, structured, managed virtual teams (± 200 people) to drive business growth and profitability through reusability
and harmony of solutions sold, increased consistency across Vodafone Companies.
o Led the Operational Excellence transformational initiatives with VF Directors, towards a top-down process-led approach of
Vodafone Operations, continued towards Next Generation Service Assurance (Group RFP) solution selection.
Chief Technologist, EMEA
UUNET, a WorldCom company Septembre 1997 - Août 2001Chief Technologist, EMEA
o Managed the Future Technology Development team in EMEA (5 people in different countries) to grow the business of existing services through pragmatic and cost-conscious Internet technology evolution, innovation and communication.
Product Mgr, New Markets
o Managed virtual team of 8 Product Managers for Scandinavia, Italy, Spain, Switzerland and Austria, increased efficiency by promoting use of best practices. Managed Internet Virtual Private Networks product, taking over European, Global roles.
Product Mkt Mgr Switzerland
o Member of the Swiss Management team. Successfully launched the Swiss Operating Company in terms of Product
Management for Internet services in less than 3 months after joining the company.
Network Consultant – WorldCom Switzerland
o Started operations in the Geneva area addressing corporate customers, and as a member of the Swiss Sales organization, provided consulting to end-customers around international voice and data.
Network Support Engineer
Digital Equipment Corp. Mars 1992 - Août 1997Network support and consulting engineer, Geneva after Software Support Specialist, Lausanne
o Delivered network designs to the sales teams, Geneva Metro Area Network Digital senior representative.
o Provided training and support to customers for local area and wide area networks and network management software.
o Started up a support phone line for new customers on PCs and local area networks management – Software Specialist.