Natalia Tom

Hi, I'm Natalia, a customer account manager with over seven years of experience in two dynamic industries: VIP business aviation and pulp and paper. My mission is to deliver exceptional service with a smile, while optimizing processes and operations to maximize efficiency and customer satisfaction.

As an aviation VIP customer representative, I provided top-notch support to high-profile clients, arranging travel, coordinating schedules, and fulfilling individual service requests. I led a team of 10 individuals as a duty officer, overseeing daily operations and coordinating with staff on routine tasks. As a customer account manager at Georgia-Pacific LLC, I specialized in order placement, inventory planning, and supply chain coordination. I skillfully managed the material flow between production, warehouses, and customers, ensuring smooth and timely deliveries. I also issued documents, invoices, and proforma-invoices for cargo arrivals, and monitored daily deliveries.

My approach is simple: put the customer first. I'm all about understanding their unique needs and crafting tailored solutions that leave them feeling valued and satisfied. I excel in multitasking and collaboration, always ready to tackle any challenge with enthusiasm and dedication. I pride myself on being a clear and articulate communicator, with a knack for connecting with people at all levels of an organization. I'm also fluent in Polish, German, and English, which enables me to communicate effectively with diverse customers and partners.

If you're looking for someone who's passionate about delivering exceptional service and making a positive impact, look no further. Let's connect and see how we can work together to achieve greatness.

Experienced Customer Account Manager specializing in order placement, inventory planning, and supply chain coordination. Skilled in optimizing material flow between production, warehouses, and customers, ensuring efficient operations and customer satisfaction.

 Order management from A-Z (liaison with manufacturing, customers, scheduling, sales) – order processing (liaison with our mills, customers, warehouses, sales)
 Placing of orders with our production facilities
 Daily check of the actual supply plans and purchase orders 
 Issuance of documents for cargo’s arrival (proforma-invoices, delivery schedules, checking of B/L)
 Monitoring of daily deliveries and issuing of daily invoices
 Vessel bookings and tracking

Working as a Customer Service Representative for owners of private jets, particularly VIP clientele and high-profile individuals, I operate with discretion. My responsibilities include attending to the needs of the booking of slots and ensuring seamless coordination of air traffic for efficient and smooth operations.

 Lead a team of 10 individuals as Duty Officer, overseeing daily operations and coordinating with staff on routine tasks.
 Coordinate passenger and aircraft crew arrivals and departures, transportation logistics, luggage and cargo handling, and fulfill individual service requests.
. Service sales : catering, hotels, transportation. 
 Managed customer relationships and facilitated smooth onboarding for new clients, ensuring long-term success by asking for feedback.
 Coordinated high volumes of private jets in Zurich during the Economic Forum in Davos.

Middlesex University, London- MA Management