Maura Yasmin

My name is Maura Silva and im 34 years old. Despite being an graduated in
architecture, i have been working with tourism and catering for the last 4 years
aproximate.
I am a hard worker and a self motivated person offering excellent skills in guest
relations and upselling produts and services.
For now i only speak english but i´m taking online classes of french and for a daily
basis i assure you i will be a fast learner.

PROFESSIONAL EXPERIENCE
Administrative Assistant- June 2020 - May 2023
Douro Acima is a tourism company dedicated to tourism in north of Portugal. The
Stay In Hotels belongs to this group. It works with cruises on the Douro River, tuk
tuk tours through the city of Porto, redbus trips, private tours, among others. It
also has a range of hotels and restaurants with traditional Portuguese cuisine. We,
the booking team, organized all services from the first contact with the customer,
accompanying him until the end of his service. Under the direction's supervision,
we plan onboard weddings, bachelorette parties, lunches, dinners, snacks,
birthdays, etc. Some of our responsabilities:
• Answer’s phone, welcomes guests, conference room bookings • Organises
business lunches with guests and follow-up after lunches • Books transports,
accommodations and restaurants
• In charge of mail, correspondence and other logistics
• Maintains office supplies and inventory, follows up with orders and external
suppli-ers
• Team coordination and communication

STAY IN HOTELS - PORTUGAL
Booking department - January 2020 - June 2020
The Stay Inn Hotels is one of the accommodations in the Douro Acima group. Stay
In hotels is made up of 6 apartments in the city of Porto, and we work towards a
great customer stay in the city.
Nevertheless our main occupation, we always took care of the hotel as if it were
our own home!

EDUCATION
UNIVERSITY OF LISBON
Master degree in Architecture
- September of 2008 to July 2014