Marcela Cupelova Kajzerova

I am a detail-oriented banking professional with strong desire to meet and exceed expectations. I have a broad experience of Back Office Operations & Controls tasks / Transfer Agency operations, especially Investor Services tasks, and I bring a keen eye for detail and a passion for preserving and managing information. I am passionate about leveraging my skills to drive continuous improvement and support the growth and success of organization.

Banking operations and compliance professional with 10+ years of experience in international financial institutions, including the Bank for International Settlements and Citibank Europe. Proven track record in trade processing, static data management, AML/KYC compliance, audit preparation, reconciliation, and investor services. Recognized for improving operational accuracy, reducing exceptions, and strengthening control frameworks in regulated environments. Currently enrolled in intensive German language program (5 days/week) to further enhance client-facing capabilities in the Swiss market.

EDUCATION:

Master’s Degree – Management & Environmental Studies
Technical University Košice

Additional Pedagogical Studies (Honors)

Business Academy – International Marketing

CERTIFICATIONS & TRAININGS

Annual Compliance Training | EMEA AML | Fraud Awareness | Business Continuity | Escalation Training | TA Cash Reconciliation | Customer Care