Kenia Nereyda Rodríguez González

As a sales and customer service specialist with an established history in customer service positions, it is with great interest that I submit my CV for consideration to become a new member of your team as Customer Service Assistant. In addition to my formal education and training, my 15+ year history of hands-on customer service makes me an excellent fit for this position.

Throughout my career, I have been successful in producing consistently outstanding results and I have a track record of advancing shared company goals. Please review the following highlights from my CV, which present the many strengths I can leverage to advance the aims of the company. 

• Excellent communication skills with an outgoing and empathic approach with clients.
• At ease working in fast-paced and demanding environments. And ease with IT tools.
• Strong organizational and analytical skills combined with a great flexibility to changes.
• Multilingual skills allow me to speak and write English, French and Spanish fluently, plus German at a basic level.
• A focused and fast learner person, eager to have more knowledge and experience. 
• Detailed-oriented and a positive attitude towards finding a solution to every issue.

 My CV provides further information on my talent for team collaboration and passion for exceeding expectations; I intend to apply these skills in creating success for a global organization. I look forward to meeting you and discussing in greater detail how I can become an asset for your company. In the interim, thank you for your time and consideration.

Sincerely, 

Kenia N. Rodríguez

WORK EXPERIENCE

Transat Group & Vacances TMR - Overseas Representative

09-2007/ 03-2020 

Advising clients regarding destination. Selling & coordinating transportation, accommodation, activities. Collect payments, book travel arrangements. Handle travel issues,cancelations, refunds. Build and maintain relationships with providers. Conduct research on destination and industry trends. Maintain accurate records of every operation. Airport, hotel duties and meetings.

Travel Agencies: Cubatur & Gaviotatours – Tour Guide

09-2003 / 08-2007

Welcoming customers, planning tours based on time restrictions and 

safety protocols, Outline customer service and communications. Responsible for showing visitors around and explaining the significance of places of interest and landmarks.

Part time jobs: Langue Teacher /- Small Business Owner & Manager

As a Language Teacher: Develop oral and writing skills and help the students reaching their full potential.

As Owner & Manager: Establish business and manage the operations once the business is running.

Hotel Management Training Program from Gaviota SA 2000-2002, Varadero, Cuba

Translator for the ESTI, Havana, Cuba 1999-2000 

University of Havana, Cuba

1994-1999 BA Major Degree in French Language.

Honor Graduate - 

Institut de Coopération Franco Caraïbe, Guadeloupe, France

1999 French as a Foreign Language Training

NADJA Academy online, Cuba

2021-2022 Community Management, Marketing, Business & Event Coordinator Course.

2021-2022 Hairdressing and Facial Care with natural Products Courses