irena chamot

• More than 11 years of experience in the commercial and after sales service management of international markets in fine watchmaking industry (subsidiaries, distributors, retailers, end-customers)
• Strong analytical and proactive approach, focused on results and solutions, always seeking to go further
• Highly customer-minded, service-oriented and focussed on building customer loyalty, excellent customer relations and tight follow up
• Ability to make decisions in a changing environment and anticipate future needs and risks
• Business engagement and implementation of the strategic targets
• Project management experience 
• Optimisation of the commercial strategy through digital (training completed in 2022)
• Multicultural spirit, a good team player,  autonomous person, ease in learning
• Good planning, coordination and organisation

2016 - 2021   AREA SALES MANAGER & SALES COORDINATOR BtoB, BtoC

Bovet Fleurier SA – Geneva

• management and following up of the accounts based on the objectives
• strengthening and maintaining the image of the House in points of sale
• edition and follow up of invoicing and payment forecasts, various reports
• management and development of the presence of the brand in different points of sales
• coordination and planification with the different departments
• annual strategy and forecasting planning
• project management
• creation of the tailor-made offers to respond to the customers’ needs
• management of the complaints in the frame of the After Sales Dpt
• optimisation of the performances by analysing results and actions
• visiting of the customers, organisation of the customers visits of the facilities
• support within a boutique for the sales and after sales requests
• preparation and participation of the marketing sales plan and other events of the House
• training & coaching of the sales forces
• participation at the SIHH & the Watches & Wonders

2022 - SAWI, Lausanne SPECIALIST IN DIGITAL STRATEGY

2021 - Excelsia, Lausanne DIGITAL MARKETIN

2012 - SAWI, Lausanne SPECIALIST IN LUXURY MARKETING  

2009 - CPNV, Yverdon-les-Bains COMMERCIAL APPRENTICESHIP (Outstanding price: 4th place in canton Vaud)

2006 - National university of Ukraine, Kiev  BACHELOR IN MANAGEMENT