Ilias Giannenakis

Business Analyst at a leading Greek electricity provider, specializing in translating business requirements into actionable insights. I have strong expertise in Power BI, Excel, and SQL, with a growing foundation in Python, and I build dashboards and reports that support data-driven decision-making, primarily within Sales and CRM-related domains.

I currently lead the redesign of the Sales Performance Management (SPM) system and contribute to Data Governance initiatives, helping standardize KPIs and reporting across the organization. I excel at bridging business and technical teams and am open to similar roles such as CRM Analyst, where I can continue to deliver strategic and operational value.

Business Operations and CRM Business Analyst with experience in the electricity and gas utilities sector. Proven background in business process analysis, requirements gathering, KPI frameworks, performance reporting, and data analysis. Hands-on experience with Microsoft Dynamics 365 CRM, Power BI, and advanced Excel, supporting management reporting, CRM optimization, and process improvement initiatives. Strong stakeholder management skills, experience working with external vendors, and exposure to regulated energy markets. Fluent in English and Greek.

Professional Diploma in Data Analytics – Deere College & Big Blue Data Academy, 2025

Focus: Power BI, advanced Excel, data analysis, dashboards, and performance reporting

Bachelor of Business Administration (BBA) – University of Derby, 2009–2012

Focus: Business management, operations, and organizational strategy