beBee background
Fachleute
>
Kundendienst / Unterstützung
>
Meyrin
Felicia Casanova

Felicia Casanova

Supply Chain Operations and Customer Service

Kundendienst / Unterstützung

Meyrin, Genf
(0)

Soziales

Über Felicia Casanova:

Motivated and accomplished multinational Customer Service and Operations Manager (MBA) with progressive experience in team management, fulfilment (Quote-to-Cash) and demand planning. Skilled in developing customer relationships, cross-functional internal and external project management and applying supply chain principles. Successful in meeting business objectives and efficiencies, delivering results and achieving exceptional customer satisfaction.

  • Team leadership and management 
  • Customer fulfilment operations and account management
  • Operational efficiencies and key performance metrics (KPIs and SLAs)
  • Inventory management:  3rd Party / VMI fulfilment / ROP / optimization
  • Communication, organizational and collaborative competencies
  • Advanced analytical and problem-solving abilities
  • Change and transition management:  product transitions, process enhancements, acquisitions
  • Contract and tenders - assessing operational terms and conditions for engagements
  • Compliance:  SOP, SOX, Global Trade, audit
  • Systems:  E-Business (B2B / EDI), ERP, MS Office, Salesforce, Model N

Erleben Sie

Team Lead - Onsite Client Laboratory Services

Fulfilment Operations (Independent Fashion Startup Project)

Senior Manager, Customer Fulfilment and Demand Operations – EMEA

Team Leader, Customer Order Fulfilment – EMEA / LATAM

Sales and Operations Demand Planning Analyst – Europe

Sales Operations and Fulfilment Specialist – NEC CI, Southern Europe Distribution

Bildung

Master of Business Administration, European University (EU Business School), Geneva, Switzerland        

Bachelor of Arts, Rutgers University, Douglass College, New Brunswick, New Jersey, USA - Concentrations:  Economics, Accounting, Finance, and International Business (Minor:  Biology)

INSIDE LVMH Certificate (June 2023) - LVMH & The Luxury Industry, Luxury & Sustainability, Operations & Supply Chain, Retail & Customer Experience

Fachleute, die mit Felicia konkurrieren

Fachkräfte aus demselben Kundendienst / Unterstützung-Sektor wie Felicia Casanova

Fachleute aus verschiedenen Bereichen in der Nähe von Meyrin, Genf

Siehe Fachleute in der Nähe von Meyrin, Genf

Jobs in der Nähe von Meyrin, Genf

  • World Economic Forum

    Action Lead, Skills Initiative

    Gefunden in: Talent CH C2 - vor 2 Tagen

    World Economic Forum Geneva, Schweiz Ganztags

    The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. · The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas. · Why we ar ...

  • Helvetia Environnement

    Apprentissage d'employé.e de commerce CFC

    Gefunden in: Talent CH C2 - vor 2 Tagen

    Helvetia Environnement Carouge, Schweiz

    Apprentissage d'employé.e de commerce CFC - Fribourg · Retours aux offres Helvetia Environnement est un groupe suisse qui offre une prestation globale dans le domaine de la gestion des déchets aux collectivités territoriales, entreprises publiques ou privées et aux particuliers ...

  • Rolex

    ManagerduserviceQualité(H/F)ManagerduserviceQualité(H/F)QualitéGenèveCDI

    Gefunden in: Talent CH C2 - vor 2 Tagen

    Rolex Geneva, Schweiz CDI

    Introduction · Pour notre division Production, nous recherchons un Manager de proximité (H/F) dont la mission principale sera d'animer, piloter et accompagner son équipe de techniciens et de chargés de projets afin d'atteindre les objectifs qualité, en étroite collaboration a ...