constant mvondo

Network & systems administrator motivated, passionate, experienced in support, project management, troubleshooting, and maintenance within a dynamic team.

GPO Management | Technical supports level 2/3| Communications Services | Network performance monitoring System repair and maintenance techniques | User management- support and awareness Process optimization | Deployment of solutions and consulting | Activity reports  project management, Team management

Support Technician – Level 3 Coordination & Supervision of interim contract Kantar France
Mission: System administrator management of level 3 support teams
Daily Meeting: Check Backlog, Analysis of operations and previous incidents, escalation and updates. Coordinate the activity of Team Leaders and Managers of external teams and analyze feedback. Propose and implement critical responses, techniques adapted to computer specifications. Manage the implementation and commissioning of new equipment, workstations, distribution tools
Monitoring of server management and their patching, Backup, collection of information, planning of Tasks Control of security groups monthly frequency. Access rights, configuration telephone.
VIP assistance in person, via Teams or by email. Various daily reports to the hierarchy Internal procedures for new recruits in collaboration with human resources. Team, services and product focus - Agile Methodology.
Lead and facilitate weekly meetings in English with managers based abroad
Co-piloting of various projects: MSTeams Telephony system migration, StorSimple Migration to AFS Ensure optimization of the work environment (Asset Management). Telework.
Design, prepare and support change processes in agreement with service providers. Ensure the operation of printers and internal servers (Kantar Insigth, Media, Public)
Relay Group decisions and issues to internal and external subsidiaries (India, Italy, etc.) Guide the user to resolve the malfunction or take control of the system remotely.
Technical environment