Ch Tita Omar Ch

Dynamic and results-driven IT Service Management professional with extensive experience in Incident Management, Problem Management, and Project Leadership across diverse sectors including banking, public administration, and technology. Proven ability to lead cross-functional teams, implement ITIL best practices, and drive service excellence in high-pressure environments. Adept at managing complex operational challenges, streamlining processes, and fostering collaboration between technical and business stakeholders.

Recognized for a proactive mindset, strong analytical skills, and a commitment to continuous improvement. Open to new opportunities across industries where strategic thinking, operational rigor, and leadership are valued.

Experienced IT Service Management professional with over 15 years of experience across Europe in Incident Management, Problem Management, IT Asset Management, and Service Delivery. Proven track record in leading cross-functional teams, implementing ITIL-based processes, and driving operational excellence in high-stakes environments such as banking, public institutions, and cloud services.

• Led 24/7 support teams and coordinated multi-tiered incident resolution (L1–L3)
• Conducted root cause analyses and implemented preventive measures to reduce downtime
• Managed IT assets across multiple locations, optimizing procurement and inventory control
• Delivered service improvements through KPI tracking, SLA compliance, and process audits
• Collaborated with stakeholders across technical and business domains to ensure service continuity

System Admin and network with CCNA certification

ITIL v3

PMP