Bianca Bejjani

Over 20 years experience in hotel, banking and insurance 

Managing Agile Transformation 

Succesful Stakeholder Management & Communities Management with e. g. Visa, Mastercard & SIX 

Responsible for the end to end customer journey with regards to Credit Cards, Debit Cards and Digital Wallets 

• Transformed over 100 people to the Agile Framework, empowered teams to transform change, grow business & ensure a continuous improvement of the overall agile maturity.
• Directed the portfolio of product developments  and ensuring high levels of consistency, value delivery, quality, team and customer satisfaction.
• Brought IT and Business together by leveraging cross functional synergies across Business Units domains and Corporate Functions.
• Develop transformation deliverables by identifying set of metrics, revising templates, setting up communities of practice, updating processes and assisting with the continuous development of custom Agile trainings.
• Make business impact, challenges and achievements transparent and measurable.
• Develop OKR's and a Key Performance Framework. 
• Provide direct support and coaching to frontline managers and supervisors. 
• Estastablisthed a network of internal and external Stakeholders within the payment industry 

• Donau Krems University, MBA, General Management, Vienna       
• Hotel Management School and Training with Mövenpick Munich 
• Certified SAFe Produkt Owner, Zürich 
• Project Management and decision techniques, Akad, Zürich                                                                        
• Change Management & Leadership, Credit Suisse Business School                                  
• Suessful Work with the Media, Swiss Public Relation Institute, Zürich