benjamin tellenbach

I am a resourceful and service-oriented professional with enriched experience serving at 5 Star Villas, Estates, Ski Chalets, and Fincas as Manager. Over the course of my career, I have been instrumental in leading 50+ employees in routine-based operations and activities surrounding customer service and experience, inventory management, event management, and sales and marketing. I am adept at implementing and reviewing KPIs as well as tracking progress to increase performance and boost efficiency. In terms of personal attributes, I am a humble, discrete, hands-on individual with a very strong social personality, a great team player, highly service-oriented, a hard worker, and a positive mind.

Hotel Manager/Resident Manager, The Resort Villa Klaeng Rayong (5-Star private Hotel) 2019 – 2024

Employed by BNB GmbH Bern on a consulting agreement with The Resort Villa, serving as consultant and project manager

Manage all aspects of operational procedures and monitor all hotel procedures as per set SOPs and guidelines. Oversee

sales and marketing efforts to increase revenue and business growth. Ensure best-in-class service delivery for international

and high-profile guests while taking care of key accounts and international companies. Coordinate with department heads,

ensuring compilation and adherence to the personnel and earnings budget.

Nr. 1 Finca Puig Redo Ibiza 2016 - 2019

Concierge and PA / Estate Manager Majordomo

CZP, Chalet Zermatt Peak AG, Zermatt 2011 – 2016

Private 5-star Hotel/Chalet Manager, Concierge and PA/Butler

Chef de Bar / Restaurant a la card Service Concierge & Butler | 2010 – 2011 Season

Restaurant Z’ Art, Gastronomie Heinz Margot, Zermatt

Estate/Innkeeper/Manager Concierge PA Butler | 2009 – 2010 Season

Blackberry River Inn, Connecticut USA

Restaurant / Bar Manager & Butler | 2007 – 2008 Season

Hotel Ferienart / Popcorn Plaza Saas – Fee

MAPA LLC, Maui Hawaii, USA 1999 - 2007

PA, Butler and Driver to the owner, managing the restaurant and jazz club, managing owners estate and multi-properties,

catering service.

School for Butler & Hospitality,

8 Week professional Head Butler training, 8020 Oostkamp, Belgium

University Benedict Bienne (Trade Compartments Skills Certificate)

LHR – GBB Certificate (KOPAS)

Certificate Safety, Hygiene Level 2

Certificate Vente Suisse, Association des professionnels vente et des entreprises

Powerboat license Level 2 / First Helsmann