Allie Holovchynska

Highly competent in Quality Assurance, Data Analysis, B2B Marketing and Strategy, Leadership and Operations. Proven record of creating and implementing processes and tactics aimed to improve the quality of the services and increase the KPIs. I am very adaptive, passionate and always ready to take the challenge.

Sales Account Executive

• Acquiring new business and driving sales in Europe and the USA.
• Owning end-to-end sales cycle, from prospecting and qualifying leads, through delivering high-quality product demos, to successfully closing deals;
• Managing rolling sales pipeline, providing the analysis and forecasting.
• Educating potential clients on company’s AI solution, discussing business cases as well as creating lasting sales experiences for Enterprise clients;
• Strategizing and collaborating with head of Business Development and Business Developing Representatives on achieving the company's overall sales goals.

Head of Quality Assurance (Marketing, Sales, Operations and Customer Success Departments)

• Led QA team of 25 QA Analysts and 2 QA Managers across Ukraine, the Philippines, Mexico and the United States leading KPI assessment of around 400 SDRs. • Built and maintained various QA tactics aimed at gap analysis of SDRs, Team Leads, Operation Managers, Customer Success Managers, Campaign Strategists. • Delivered KPI structure across multiple industries of cybersecurity, SaaS, financial and BPO. • Reported to Sales and Ops team leadership of KPI attainment, sales abilities, client experience and coaching opportunities. • Worked on numerous SOPs to provide the clear understanding of the processes. • Worked on various projects with IT department in order to provide my team and other departments with the tools to optimize the workflow.

Quality Assurance Team Manager
• Created the QA Department almost from scratch.

• Investigated the workflow of existing QA Agents, ran gap analysis, grew and coached the team.

• Created the QA tactics along with the SOPs.

• Optimized and increased quality of KPIs 400 SDRs in 4 countries including the United States.

• Designed and implemented successful Quality Assurance process and procedures.

• Grew technology stack for QA workflow utilizing Looker, Salesforce, Salesloft, Excel and synchronization of the data.

•Mentored 5 team members to become Project Managers.

Operations Manager
• Ran a team of 2 Team Leads and 12 SDRs.

• Managed the resource allocation, termination, promotion, and hiring processes.

• Identified the gaps and improved the processes accordingly.

• Worked and maintained various business-critical SOPs.

• Tracked the important KPIs and provided the coaching upon need.
Customer Sales Development Team Lead
• Managed a team of 6 Sales Development Representatives, each with 3-4 clients.

• Lead clients weekly calls to present the results and provide the feedback.

• Ran quality audits and coaching sessions for the SDRs.

• Actively provided the feedback to my supervisor in order to optimize the processes.

• Mentored 2 team members into QA Analysts.
SWAT TEAM Lead
• Managed a team of 10 Sales Development Representatives, each with 3 clients.

• Led clients weekly calls to present the results and provide the feedback.

• Ran quality audits and coaching sessions for the SDRs.

• Closely monitored the churn rates.

• Interviewed potential candidates for the SWAT department.

• Worked closely with the management on the outreach strategies and process optimization.
SWAT SDR
• Worked on unique projects with three different clients as a part of a specialized department composed of the most experienced and skilled SDRs.

• Provided high-quality Email and LinkedIn outreach working with healthcare, finance, IT, Oil and Gas industries.

• Closely cooperated with Team Leader and Project Manager to come up with the best outreach strategies.

• Handled all the prospect appointment, up to the appointment itself, for each client.

• Participates in weekly client meetings to provide the feedback.

• Used Linkedin, Owler, Crunchbase, etc. to provide the personalized outreach for each prospect.

• Helped mentor new SDRs joining SWAT.

• 4/5 clients I handled signed long-term contacts with the company.
Marketing Consultant/Personal Assistant
• Provided administrative support to help with rent and renovation of the office building.

• Investigated UA market to identify the ICP and best marketing approaches.

• Negotiated with new and existing partners.

• 24/7 administrative support.
Corporate English Teacher

• Provided teaching services to various companies to help the employees improve their language skills.

• Tested the language skills, prepared materials for the class (decks, copies, books, films, presentations).

Kyiv National Linguistic University
Interpreter (English-Russian-Ukrainian) - Bachelor