Customer Experience Coordinator - Zurich, Schweiz - Bruker

Bruker

Geprüftes Unternehmen

Zurich, Schweiz

vor 2 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Überblick:

Customer Service Coordinator located in Switzerland (all)
Pensum: 80-100%

Arbeitsort:
Fällanden

Abteilung:
Commercial Excellence Operations

Vertragsbeginn:
asap

The Customer Service Coordinator is the interface to our internal and external customers and is responsible for ensuring that customer satisfaction is the focus, from the pre-qualification of the initial enquiry to the order entry and follow-up.

You will be responsible for receiving and answering customer enquiries by telephone, following up, and prequalifying all incoming enquiries
You will support the quotation and order teams to ensure smooth and transparent communication
You will support the sales and service team
You will ensure the prequalification and sorting of customer complaints

Aufgaben/Verantwortlichkeiten:
The main duties of the Customer Service Coordinator include:

Monitor and pre-qualify all incoming inquiries
Open Salesforce cases and set to appropriate person/department
Monitor tender websites and portals
Create letters of credit and bank guarantees
Support Sales teams with tender submissions including collation of commercial documents
Support the team with endtoend communication
Work closely with master data teams to ensure accurate data
Work closely with Quoting Team and Order Entry Specialist Team
Every other task to improve effectiveness apply
Back up support for same functions for other countries
Maintain a good working knowledge of Bruker products

Other duties may be defined which are broadly in line with the duties and objectives above.

Qualifikationen:

You have completed a
commercial education or similar
You have interest in science and innovation
You have necessarily a very
high command of oral and written communication in
German and English (min.

C1):

You know how to adapt your communication to all types of interfaces
You are familiar with the office package (Word, Excel, Outlook)
You are selfdisciplined and able to prioritise in a fastpaced business environment
You enjoy working independently as well as in a team and you are well organised
You are flexible, customer oriented and openminded
You are a problem solver