Sr. Director, Customer - Rolle, Schweiz - Honeywell

Honeywell

Geprüftes Unternehmen

Rolle, Schweiz

vor 3 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Join a team recognized for leadership, innovation and diversity:

Sr. Director, Customer & Product Support - MS&C OEM

Location:
Rolle, Switzerland

Honeywell Aerospace is a $10B+ Strategic Business Group with 20,000 employees located around the world.

We are a leading global aviation supplier designing, manufacturing, and distributing advanced electronic and mechanical systems, products, and services to commercial, defense and space industries.

The Sr Customer Support Director (Sr Dir) is an integral part of the EMEAI Customer & Product Support (C&PS) leadership team and is responsible for leading a team of Customer Support Program Managers (CSPM) across key OEM accounts within the Mechanical Systems & Components (MS&C) Strategic Business Unit (SBU), including the world's largest commercial aircraft OEM, Airbus.

The Sr.

Director and their team will have ownership for the Customer Support and Customer Experience aspects for all product and service offerings with this Customer base.

This role will report directly to the Vice President, EMEAI C&S and is intended to be based in Rolle, Switzerland.

Primary Responsibilities Include**:

Frequent and direct interface with senior executives at OEM Customers, operators, and/or channel partners
Develop and deploy a Management Operating System that drives right and fast customer solutions and improves overall customer satisfaction on our key customer surveys
Drive cross functional activities to solve complex customer problems involving multiple functions to drive resolution
Influence functions outside of C&PS to drive improvements that impact Honeywell's ability to meet contractual commitments
Lead the endtoend preparation, execution, and analysis of the annual Airbus Surveys which includes extensive interaction across Honeywell's aftermarket regions and within the C&PS organization
Drive execution of key C&PS Processes (service requests, EIS, survey improvement plans, reliability initiatives)
Demonstrate excellent process knowledge and demonstrate ability to implement process rigor through organizations
Provide leadership and direction to a diverse, global team
Collaborate with crossfunctional executive leadership to provide customer and program updates, drive process improvements and drive customer solutions
Responsible for leading and program managing the reliability process to improve product performance. Coordinate with customers, CBTs, GBEs, and GTO to identify actions and report on reliability drivers by customer and platform.
Manage relationships with Customers and serve as primary point of contact for VPs, Directors, Procurement Managers and Technical Managers
Organize, deliver and support Customer meetings including program reviews,
Drive improvements in overall execution across a multifunction organization and synchronize all efforts to improve our customer satisfaction

Basic Qualifications

Bachelor's degree in Business, Engineering or related field or minimum 10 years of experience in Business, Customer Support, Engineering, Operations, Supply Chain and/or Program Management
Minimum 8 years of experience in a direct customer facing role
Minimum 5 years of leadership experience

Additional Qualifications

MBA or other advanced degree preferred
Six Sigma Blackbelt or other Lean certifications preferred
Demonstrated partnering skills with key internal and external customers
Ability to quickly adapt to differing leadership styles across multiple customer business teams
Demonstrated strong bias for action and strong internal network.
Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of nonvalueadded activities.
Strong verbal and written communications skills.
Ability to present complex technical and support issues at peer and executive levels (internal/external customers).
Demonstrated ability to develop people and recruit top talent
Strong Leadership skills and ability to effectively influence throughout all levels of the organization across multiple functions
Strong Program Management skills and financial & business acumen.
Proven track record of effectively managing diverse, global teams
Business acumen on contractual requirements.

What We Can Offer You

A culture that fosters inclusion, diversity and innovation
Market specific training and ongoing personal development
A stimulating and international working environment with big challenges to be met every day
An environment where curiosity is highly appreciated and where we guarantee a continuous training

What else do you have to know?
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religio