Head of Customer Value Management - Zurich, Schweiz - Sunrise GmbH

Sunrise GmbH

Geprüftes Unternehmen

Zurich, Schweiz

vor 3 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Join us in the top league

We are the largest private telecommunications company in Switzerland and a subsidiary of
Liberty Global
With Switzerland's leading gigabit fiber optic network and one of the world's best mobile networks, we are headed right to the very top

Our goal is clear:
To become the national champion. Future-oriented ways of working and workplaces make us one of the most attractive employers on the Swiss market.

Make the most of your talent: Get to know Sunrise right
- here

As Head of Customer Value Management you will lead a team of highly motivated and talented individuals within the Consumer Customer Unit of Sunrise.

Your primary responsibility will be to drive customer value through effective management of cross-selling, up-selling of value added services as well as value generating customer migrations.

Tasks:

Develop and execute strategies to maximize customer lifetime value through targeted crossselling, upselling, and migration initiatives
Collaborate companywide with crossfunctional teams to identify opportunities for value creation and customercentric solutions
Analyze customer data and market trends, implement best practices in customer targeting and personalized offer optimization to maximize customer value
Monitor and analyze key performance indicators (KPIs) including customer Revenue, cross

- and up-sell volumes, and take corrective actions as needed to achieve targets

Drive cross

- and up-sell channel target setting, collaborate with sales channels and provide supporting measures

Lead and mentor a team of 7 professionals, providing guidance to achieve departmental objectives
Stay updated on industry trends and competitive landscape to align strategies with customer needs and market dynamics

Requirements:

At least Bachelor's degree in Business Administration, Marketing, Information Technology or a related field
Several years of experience in telecom industry, with a focus on customer value management or customer base management
Proven track record of leadership and team management in a similar role, with experience leading a team of professionals
Strong analytical skills combined with comprehensive business understanding to interpret data and drive insights to optimize customer value management strategies
Ability to solve problems and make adequate decisions under pressure
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels
Strategic thinker with a customercentric mindset and a passion for driving innovation and excellence in customer value management
Fluency in German and English in written and spoken

At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected.

We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business.

Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.

In addition to our new «FlexWork» working model, we offer you aboveaverage social benefits and attractive product advantages from the Sunrise range.
Seize this opportunity to join us on our journey to actively help shape our future
Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.

- #LI-DT1