Customer Service Representative - Wollerau, Schweiz - X-Bionic AG

X-Bionic AG
X-Bionic AG
Geprüftes Unternehmen
Wollerau, Schweiz

vor 2 Wochen

Lena Schneider

Geschrieben von:

Lena Schneider

beBee Recruiter
Beschreibung
As a pioneer of premium sportswear brands,
X-Bionic is looking for a Customer Service Representative who is
motivated to continuously revolutionize the sportswear industry
worldwide together with our ambitious team in Wollerau (Switzerland).

Together with the team you will work on exciting projects
improving our processes. Additionally, working with our young, dynamic
team you will gain valuable insights into the sports and sportswear
industry.

Tasks

  • Manage customer's return products & issue credit notes
  • Contact customers to ensure their issues have been resolved
  • Analyze and report problems, work on system solutions
  • Collect customer feedback and share it with our product, sales and marketing teams
  • Update database tool (Zendesk) with information on technical issues and useful customer input
  • Share feature requests, effective workarounds, new ways to improve our eCom/business
  • Reports to Head of eCommerce

Requirements:


  • Language skills (German & English fluent), any other languages are an advantage
  • Personable and attentive
  • Strong interpersonal skills
  • Strong verbal communicator
  • Familiar with MS Office products and customer service software (Zendesk)
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