Manager Customer Service - Basel, Schweiz - Jet Aviation

Jet Aviation

Geprüftes Unternehmen

Basel, Schweiz

vor 2 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Manage, define and direct the customer service with disciplinary authority for a team of 5 customer representatives in Basel.

Main Responsibilities:

To manage and develop the customer service department and Flight OPS support for the operational requirements of JBSL Organization.

- first line customer experience - greet customers upon aircraft arrival, promoting a positive image of jet aviation as the first customer contact. organize all requested services and coordinate technical assistance, guide customers through the facility

Proactively identify new and/or additional services, innovation and growth
Proactive management of the customer and pilots' lounge.
Proactive management and coordination of the customer offices.
Greet departing customers, confirm the aircraft is released from handling side
Maintain the daily planning schedule for arrivals and departures
Organize requested services for internal customers, support integrated teams, planning and production
Take care of handling requests and distribute the information to the appropriate aircraft groups
Direct link between the company and the border police, the airport and the external service providers
Manage Customer events organization and develop constantly new ideas for events or locations.
Various project work
Increase customer satisfaction by understanding needs and responding quickly to them.
Best practice sharing and continuous improvements with other sites
Proactively seek for customer service improvements and customer satisfaction
Adhere to the company standards of excellence for exceptional customer service, grooming and dress code.
Build and keep up a good communication to all customer relevant units and the customer service team.
Adhere to all EHS policy and procedures
Report EHS hazards, incidents and injuries. Be familiar with emergency instructions
Comply with the EHS rules (work instructions, personal protective equipment,..)

Minimum Requirements:

Successfully completed apprenticeship in the field of hospitality, hotel management or equivalent aviation background
Several years related experience
Customer service and safety focused
Excellent communications, customer service and people skills

Desired Characteristics:

Results driven able to execute with high personal accountability
Strong initiative and selfdirection
Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
Effective interpersonal and communication skills
Flexible willingness to work occasionally during out of office hours
Proactive and creative for new ideas and improvement