Boutique Manager - Volketswil, Schweiz - La Prairie Group
Beschreibung
Role Purpose/Mission:
As a Boutique Manager, you will lead the team to deliver an exceptional client experience by ensuring excellence in Boutique operations and client service.
You will be holding a true managerial role and manage the operations of the Boutique as well as the Boutique team.
Main Accountabilities:
Performance & Sales:
- Strategize and implement strategies leading to growth, turnover and profitability of the store
- Ensure achievement of La Prairie's roadmap and Business goals
Client Relationships:
- Strategize, program and curate exceptional experiences to connect with & engage the boutique audience
- Enhance client knowledge and execute client development plan by promoting and leveraging clienteling tools
- Guide & build Clienteling mindset among Team member
People Management:
- Inspire, engage, and coach store team about La Prairie's vision, strategy and business goals
- Motivate and care for the team to increase engagement and loyalty to the brand
- Play a key role in setting individual objectives, evaluate performance and potential with the team
Boutique Operations & Administrations:
- Leverage and partner with VM teams to ensure internal/external store design is in line with the VM guidelines
- Develop clear actions to constantly improve the overall boutique operations (ex Grooming guidelines, inventory management, safety & security procedures etc.)
- Liaise between Metiers and other Retail Teams when needed to ensure optimum boutique maintenance.
Knowledge, Skills and Experience:
- A total of 1215 years of experience with a minimum of 5 years of prior experience in managing the full scope of Boutique in a Retail/Boutique environment
- Strong client centric mindset with an experience in establishing and growing client relationships locally and internationally
- Minimum of 5 years of experience in coaching and developing your team members, has excellent leadership skills
- Excellent proven retail operational skills & standards
- Have experience in implementing and driving change
Languages:
English & Swiss-German must**, other languages such as French, Italian, Mandarin etc. are good to have
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