Reservations Manager - Zurich, Schweiz - Radisson Hotel & Suites Zurich

Radisson Hotel & Suites Zurich

Geprüftes Unternehmen

Zurich, Schweiz

vor 2 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

_We are too 'CYCAS' to be grumpy..... our job isn't over until we get a smile_
Cycas Hospitality are a hotel management company that prides itself on making a difference by being different.

Our vision is to be Europe's leading hotel company and every member of our team plays their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this.

With a real focus on performance, people, quality, profit, and communities, Cycadettes transform hotels.

We make working hard look like fun, whilst having a huge amount of fun working hard and delivering success and results.

OUR VALUES
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GROWTH: We aspire to "grow" in every sense, our performance, our business and most important our people
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INTEGRITY:A heartfelt desire to do the right thing
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FUN We take having fun seriously.
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TEAMWORK:We believe winning is a team sport

The Zurich hotel has been rebranded as of May 2023 to Radisson Hotel and Suites Zurich.

The hotel offers 343 apartments and 104 hotel rooms, which is a great mix for long stays or short city trips to the city of Zurich.

The location of the hotel is in between the city centre (15 minutes) and Zurich international airport (10 Minutes).

Our guests are able to enjoy the fitness area, Italian restaurant LUIGIA, the inner courtyard, two bars and a rooftop terrace.

Preferred knowledge about Radisson and ideally with the Emma PMS system
Acknowledged reservations experience within the Zurich area
Enthusiasm & a true team player
Service oriented
Strong attention to detail and accuracy
Highly organized and efficient
A valid residence and working permit for Switzerland is required
Excellent communication skills in English and German.
Not afraid to make decision independently and in cooperation with the Front Office Manager.
Demonstrate selfconfidence, energy, enthusiasm and be a motivator
Customer focused "Yes I Can"mentality
Passionate about people and teamwork and be a true team leader.
English and German speaking

What we offer you:

Salary between CHF gross per month depending on experience according to the Collective Labor agreement Lgav and Hotela
Fixed 13th month, month share paid out directly
Cycas smiles Reward & Celebration program
Refer a Friend programme
The best project you will ever work on is you So let us help you grow with our guidance and training possibilities
A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self
Feed your wanderlust with discounts in over 8000 hotels

The main responsibilities include:

Act as a role model for your team members, as you plan, organize, and assign work. You train, inspire and motivate
your team to make sure they meet our main goal, happy guests
Be an excellent problem solver and do not shy away from a challenge.
Have great Emma knowledge.
Assist guests in the desirable, friendly, courteous, and professional manner with reservations, changes and cancellations, ensuring that any special requirements are noted and passed to the appropriate department.
Identify guest reservations needs and determine appropriate room type.
Able to explain and sell the correct room categories & prices.
Follow sales techniques and work together with Sales to maximize revenue.
Be able to answer questions about property facilities/services and room accommodations.
Direct the daytoday activities of your team; plan, organize and assign work and advise your team of formal policies and procedures.
Ensure your department rolls out and adheres to Radisson standard operating procedures.
Ensure all complaints are dealt with appropriately taking on the authority to resolve any concerns and requests raised and discuss accordingly with the operations manager if needed.
Follow and write proper escalation procedures when addressing guest concerns.
Support your team and the overall hotel team to reach common revenue goals.
Comply with quality assurance expectations and standards.