Customer Success Manager lausanne - Geneve, Schweiz - Taurus SA

Taurus SA

Geprüftes Unternehmen

Geneve, Schweiz

vor 6 Tagen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.

Taurus is a global leading in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs), digital currencies, and stablecoins.

We are looking for ambitious and driven individuals to support our fast global growth.

Our Customer Success team's mission is to ensure the long-term success and satisfaction of customers.

By proactively engaging with customers, understanding their needs, and providing ongoing support, the team aims at maximizing customer value, retention, and loyalty.

We work collaboratively across departments to ensure smooth onboarding, product adoption, and timely resolution of any issues or challenges.

Our Customer Success team members serve as trusted advisors, helping customers achieve their goals, uncovering growth opportunities, and fostering strong relationships.

Tasks

As a Customer Success Manager (CSM), you will be in charge of managing several customers to ensure product usage according to best practices, expand product adoption and contribute to the revenue growth of Taurus.

You will report to the head of customer success and work closely with the sales team

Your tasks will include:

Increase customer retention and satisfaction
Expand customer's adoption of Taurus solutions
Renew contracts and mitigate churn
Ensure customers get fast timetovalue
Collect customer feedback and close feedback loops
Lead initiatives to publish customer references/success stories

Requirements:

Bachelor's or master's degree in economics, finance or business administration
35 years' work experience in banking, finance, trading or fintech
Interest in Blockchain, Digital Assets, Cryptocurrencies, NFTs
Fluent in French and English; German a plus

A Customer Success Manager (CSM) requires a combination of skills to effectively fulfill its responsibilities:

Strong interpersonal skills to build and maintain positive relationships with customers
Ability to think critically, to propose effective solutions
Deep understanding of the product or service he/she is supporting
A customercentric approach, prioritizing customer satisfaction and success
Project management, handling multiple customer accounts simultaneously
Strong teamwork, resilience and adaptability
Ability to adapt communication to various stakeholders (technical and businessoriented, project manager, Clevel,.)
Passion for learning, staying updated on industry trends, new technologies, best practices

Benefits: